Singapore Airlines to allow complimentary rebooking

    For travellers who are planning to book flights with Singapore Airlines, they can continue to do so without any hurdles. The airline is offering complimentary rebooking, which means that passengers whose tickets got cancelled because of the pandemic for all SIA and SilkAir tickets issued from the 15th of March to the 30th of June 2020.

    Singapore Airlines is offering complimentary rebooking on flight tickets until June 30th, 2020.

    This measure was implemented because of a massive drop in the sales of the airline. Amidst the COVID-19 outbreak.

    Multiple carriers have reported a similar distinct decrease in passenger demands in last week. Some airports, such as London City, are even being forced to shut down temporarily. This has made airlines to seek alternative means of staying operable and not going out of business, through implementing complimentary rebooking measures and fee waivers, among others.

    No rebooking fee

    The move by Singapore Airlines gives travellers the ability to readjust their travel plans without having to pay a rebooking fee. In a statement, the airline mentioned that top-up fees most probably would still apply in the case of fare differences in the new trip details.

    For flight cancellations, refunds would be following fare conditions. Customers who made use of their miles points to purchase the flight tickets will have both miles and taxes refunded as well.

    Passengers who have booked their flight tickets directly from the airline. Will have to edit their trip details via the “Manage Booking” section on the Singapore Airlines website to compensate their complimentary rebooking. Those who have booked their flights with travel agencies would have to contact their agents directly.

    The airline has also prepared a COVID-19 Assistance Request form on its official website for any relevant questions customers might have.

    Further forced measures

    Starting off from the 22nd of March 2020, there was a ban placed on short-term tourists from entering or travelling through a connecting from Singapore in response to the ongoing COVID-19 pandemic.

    New measures by SIA and SilkAir allow travelers to have more flexibility for future travel plans.

    Amid such restrictions placed on non-essential travel, the carrier was forced to cut 96% of their capacity until the end of April 2020, aircraft. With only nine planes operating currently, Singapore Airlines also recently opted to push for the retirement of its 777-200 fleet.

    Similar initiatives by other airlines

    The unprecedented crisis and its impact on multiple airlines have led to several carriers struggling to keep their bookings. Airlines worldwide are offering various changes to their ticket policies to ramp up ticket sales.

    Back in March, bookings made with Virgin Atlantic from the 4th of March 2020 to the 31st of March 2020 were made free of cancellation charges.

    Delta Air Lines is currently offering customers the flexibility of rebooking their flight trip tickets throughout 2020. The move affects passengers who have booked flights with the airline through May 2020.

    Delta Air Lines has implemented fee-free charges on rebooking for up to 2 years.

    JetBlue Airways and Alaska Airlines are among the other carriers implementing measures similar to these.


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